DreamCloud Luxury Hybrid Mattress

DreamCloud Mattress Review UK (2024)

Last updated: 31.10.2023 Reading time: 6 Min.

Hybrid mattresses combine the best of both worlds — adaptable memory foam, breathable pocket springs, and the best comfort and support you can imagine.

Sounds dreamy, right? 😍

But, how does the DreamCloud Luxury Hybrid mattress compare?

We tested the mattress for several weeks...

Here’s what we found in our DreamCloud mattress review! 👇

Top features of the DreamCloud Hybrid mattress UK

365-day trial period
365-Night Trial
Lifetime guarantee
Lifetime Guarantee
Firm and supportive
Firm and Supportive
Made in the UK
Made in the UK

Advantages

  • Suitable for most body types

  • Climate-neutral - better for the environment

  • Medium-firm supportive feel

  • Low motion transfer - ideal for couples and restless sleepers

  • Longest-known 365-day trial

  • Revolutionary “forever warranty”

  • Fast and efficient delivery

  • Made in the UK - supports British workers

  • Free delivery and returns

Disadvantages

  • Slightly too firm for lighter side sleepers

  • Expensive compared to some other brands

  • Cover is non-removable

What makes DreamCloud special?

⏳ Industry-leading 365-day risk-free trial

🧱 Firm and supported feel

⛵ Low motion isolation

How we test products

Our mission is to take the guesswork out of finding the perfect sleep products.

We've dedicated hundreds of hours to testing mattresses and sleep accessories, and rely on a team of testers of differing weights, temperature preferences, and sleeping positions to evaluate each product. 

Tested products are granted the Sleep Hero tested stamp of approval, a mark of our review's reliability.

To learn more about our testing process, check out our methodology page.

If we haven't personally tested a product, please be assured that we invest significant time and energy into scouring the UK market and researching the best recommendations, and we work with a team of sleep experts who review our articles, ensuring that the insights we provide are not only relatable but also reliable.

DreamCloud mattress composition

The DreamCloud Hybrid mattress combines pocket springs and memory foam for a balance of comfort and support.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

According to DreamCloud, the depth should measure 28 cm (11 inches), although ours came a few centimetres short of this at just under 25 cm (9.8 inches). 📏

Measuring the DreamCloud mattress
Our DreamCloud mattress was 25 cm deep.

We thought this might be due to the mattress needing a little more time to expand.

DreamCloud recommends waiting 5 hours before sleeping on your new mattress, although full expansion can take as long as 48 hours.

However, we measured the mattress again a week later, and it remained under 25 cm deep. 🤔

DreamCloud mattress layers

The DreamCloud mattress is made up of 5 unique layers that work together to provide a luxurious sleeping experience. 🥰

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

These layers include:

  • Luxury quilted cover with cooling technology
  • “Dream Plush” memory foam layer
  • A supportive middle foam layer
  • 15cm premium pocket sprung coils with ActivEdge support
  • A supportive foam base layer
dreamcloud mattress composition
The DreamCloud mattress is composed of many layers.

DreamCloud Hybrid mattress construction

The DreamCloud Luxury Hybrid Mattress is a bed-in-a-box.

This means it is vacuum-sealed and rolled up into a box for fast and efficient delivery. 🚚💨

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Check out our unboxing video to see just how easy it is to unpack! 👇

DreamCloud uses high-quality materials in their mattresses, and all foam is CertiPUR® certified, which means it is made to a higher safety standard. ✔️

What does sleeping on the DreamCloud mattress feel like?

So, you’re probably wondering how the DreamCloud mattress stacks up against other bed-in-a-box brands? 🧐

From the get-go, you can feel the DreamCloud memory foam mattress is made with high-quality materials.

Overall, it felt sturdy and supportive with a firmer-feeling comfort that we adapted to after just a few days.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Is the DreamCloud mattress good for side sleepers?

For lighter-weight side sleepers, we feel the DreamCloud mattress might feel slightly too firm. 👎

Person laying on side on DreamCloud mattress.
The DreamCloud mattress felt slightly too firm for lighter-weight side sleepers.

Lighter-weight side sleepers need a soft to medium mattress that moulds easily around the body.

For those on the lighter side, we felt that the DreamCloud mattress didn’t mould around the body quite as well as some other hybrid options.

For those who weigh under 50 kg (110 lbs), you might consider the Simba Hybrid mattress instead.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

However, for those who weigh over 90 kg (198 lbs), the DreamCloud mattress is likely to feel comfortable in the side position. 🥰

Man laying on side on DreamCloud mattress
The DreamCloud mattress is suited to heavier-weight side sleepers.

The sinking depth tests showed the mattress adapted much more easily to our heavier-weight tester and provided great pressure relief during sleep. 😍

Is the DreamCloud mattress good for back sleepers?

We felt the most comfortable on the DreamCloud mattress in the back sleeping position. 👍

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Person laying on back on DreamCloud mattress

Man laying on back on DreamCloud mattress

In this position, the DreamCloud mattress supported both our bodies well and encouraged the natural alignment of the spine and neck. 🥰

Our sinking depth tests showed that the mattress adapted around the pelvis and shoulders for both weights just the right amount in the back sleeping position.

Back sleeping is the healthiest position as it puts the least pressure on your spine and distributes weight evenly across the mattress. ⚖️

Upper spinal alignment graphic
Back sleeping is the best position for your spine.

If you’re not a back sleeper, you might consider changing to this sleeping position. 😮

Is the DreamCloud mattress good for stomach sleepers?

We also felt the DreamCloud mattress was suitable for light to average-weight stomach sleepers. 👌

Stomach sleeping puts the most pressure on your spine.

Therefore, it’s vital to have a firm mattress to keep the spine straight and aligned with the neck.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Person laying on stomach on DreamCloud mattress
The DreamCloud mattress is suitable for stomach sleepers.

Our sinking depth tests showed the mattress barely sank at all in this position.

As you can see, the spine remained straight and neutral with the neck and supported the heavier parts of the body. ✔️

Softer mattresses such as the Simba Hybrid create more of a bend in the spine in this position that can lead to waking up with lower back pain.

Yet, we felt no aches and pains in this position on the DreamCloud mattress.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

We'll go into more detail about the results of our sinking depth tests further down. 👇

DreamCloud mattress firmness

The DreamCloud mattress firmness is considered a “Luxury Firm” and is rated 6.5/10 by DreamCloud Sleep.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Weights on DreamCloud mattress
The DreamCloud mattress is rated medium-firm

We initially found the mattress very firm, and it took a few days for our bodies to adjust to this feeling, particularly in the side sleeping position.

After a few weeks, the mattress did begin to soften, and we completely adjusted to the DreamCloud.

However, with 1 being the softest and 10 being the firmest, we'd rate it slightly higher on our Sleep Hero firmness scale at a solid 7.5. 🧱

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

dreamcloud mattress firmness scale
The DreamCloud Luxury Hybrid mattress was a firm 7.5.

Measuring sinking depths

We understand that everybody comes in all shapes and sizes, so our review needed to accommodate all body types. 👨‍👩‍👧‍👦

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

We did a few tests of sinking depths to see how the DreamCloud mattress matched up.

Our initial test was to see how much the material sank when standing fully in the middle of the mattress.

As you can see, it measured around 13 cm (5.11 inches), which is about the same amount as the Simba Hybrid.

Standing in the middle of DreamCloud mattress with measuring tape
The DreamCloud mattress sank 13 cm in this test.

Our next test analysed how much the DreamCloud mattress sank in different sleeping positions for two body weights. 🧐

We measured the sinking depths of the heaviest parts of the body in each sleep position.

Person A (1.67m/54 kg/ 119 lbs) Person B (1.79m/ 98 kg/ 216 lbs)
Sleeping on the side

Shoulder: 3 cm (1.18 inches)

Pelvis: 3 cm (1.18 inches)

Shoulder: 5 cm (1.9 inches)

Pelvis: 6 cm (2.3 inches)

Sleeping on the back

Shoulder: 1.5 cm (0.59 inches)

Pelvis: 2 cm (0.78 inches)

Shoulder: 3.5 cm (1.3 inches)

Pelvis: 5 cm (1.9 inches)

Sleeping on the stomach

Shoulder: 1.8 cm (0.70 inches)

Pelvis: 1 cm (0.39 inches)

Shoulder: 2 cm (0.78 inches)

Pelvis: 2 cm (0.78 inches)

Our results show there is very little sinkage in all positions, particularly in the stomach sleeping position. 👀

Edge support

We also tested how much the mattress sank at the edge of the DreamCloud mattress.

Some people like to sit on the edge of the bed in the morning, so it was essential to find out if the DreamCloud mattress has good edge support.

Kneeling on the edge of the DreamCloud mattress

Sitting on the edge of the DreamCloud mattress.

There was some moderate sinking on the edge of the mattress, but it still felt comfortable and supportive to sit on the edge.

Overall, we thought the DreamCloud Luxury Hybrid mattress had good edge support. ✔️

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Pressing hand on the edge of DreamCloud mattress.
The DreamCloud mattress has decent edge support.

The mattress felt comfortable right up to the edge during sleep and didn’t have that “rolling-off” feeling that you get in some mattresses.

Does the DreamCloud mattress sleep cool?

How hot a mattress feels can be a dealbreaker when it comes to buying a new bed. 🤔

And memory foam is well-known for its inability to disperse body heat during the night.

Temperature regulation scale graphic
Memory foam is one of the hottest mattress materials.

As the DreamCloud memory foam mattress has an additional hybrid structure, this isn’t too much of an issue when compared with full memory foam mattresses such as Nectar or Tempur. 🧽

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

The pocket springs in the bottom layer of the mattress allow heat to dissipate through the gaps for better ventilation.

hybrid mattress circulation
Hybrid mattresses circulate air better than full memory foam mattresses.

High-quality memory foam is also made with an open-cell structure.

This breathable memory foam is much better at dispersing heat than cheap, closed-cell foam. 🌬️

So, how hot did the DreamCloud mattress feel?

Overall, the DreamCloud mattress didn’t get too hot.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

We had no issues with sweating or excessive overheating whilst sleeping on the DreamCloud. 😅

However, the mattress felt warmer than some other mattress brands.

When getting into bed at night, the mattress felt cool, but on warmer nights, you could sometimes feel the heat that had been retained in the mattress overnight. 🌡️

We tested the DreamCloud mattress on a divan base, which doesn’t circulate air as well. We recommend using a slatted base for a cooler sleep.

If you feel cold at night, you can ensure this mattress will keep you nice and toasty all night long.

Does the DreamCloud have good motion isolation?

Motion isolation refers to how much a mattress absorbs movement.

You might be thinking, but I don’t jump on the bed - why is this important? 🧐

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

High-transfer mattresses aren’t able to absorb any kind of movement across the mattress.

This includes your partner getting out of bed at night to use the toilet or even your own restless movements at night.

High motion transfer mattresses can feel a bit like you’re on a boat at sea. ⛵

Children jumping on end of bed whilst man sleeps
Motion transfer measures how much a mattress reacts to movement.

However, low motion transfer mattresses absorb movement.

This means you can rest completely undisturbed, no matter who is jumping up and down on the bed. 🤸‍♂️

Does the DreamCloud mattress have high or low motion transfer?

The DreamCloud Luxury Hybrid mattress has very low motion transfer. 🧘

We were extremely impressed with how well the DreamCloud bed absorbed motion.

We found ourselves waking up in the same position we fell asleep with no disturbance at all throughout the night.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

low motion transfer benefits graphic
A low motion transfer is great for couples and restless sleepers.

Just to show you how well the DreamCloud mattress absorbed motion, we performed some mini-tests.

Check them out in this video! 👇

As you can see, the mattress absorbed every motion and prevented the glass from spilling! 🥛

Who is the DreamCloud mattress most suitable for?

We think the DreamCloud mattress is suitable for most people, and we would definitely recommend it! 👍

However, it’s a particularly good choice for:

  • Back and stomach sleepers
  • Heavier-weight side sleepers
  • Cold sleepers
  • Couples
  • Restless sleepers
  • Those looking for a fast and efficient delivery
  • Those looking for a premium product
  • Indecisive people - comes with a 365-day guarantee!
  • Those who want a mattress that lasts
  • The eco-conscious

DreamCloud Luxury Hybrid mattress cover

We love the quilted design of the DreamCloud mattress, which feels soft and high-quality. 🤗

Close up of DreamCloud mattress cover

Close up of DreamCloud mattress side cover

There is clear attention to detail in the overall design of the mattress cover. 😍

We loved the quilted diamond pattern, the beige siding, and the navy blue accents, which suited our headboard perfectly!

We did notice some loose threads and bits of fluff sticking out of the material.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Close up of loose threads on Dreamcloud mattress
There were some imperfections in the DreamCloud material.

For those perfectionists, this might be a big deal, and we felt it was important to point it out.

However, this wasn’t an issue for us as the mattress will be covered most of the time, and it doesn’t affect its overall performance.

Psst! DreamCloud recently updated the design of the cover with navy blue sides.

Check out the new DreamCloud Luxury Hybrid cover design below:

dreamcloud luxury hybrod cover

Unfortunately, the cover is non-removable

We were disappointed to see that the cover cannot be removed. 🙁

Unlike the Nectar mattress, the cover is a complete part of the entire mattress.

A cover that can be removed and washed is ideal, as this can protect the bed from accidents and increase its overall lifespan. ⏳

Side view of DreamCloud mattress
We would have preferred a removable and washable cover.

As the cover is non-removable, it’s even more vital that you use a mattress protector with the DreamCloud mattress.

The DreamCloud mattress protector is fully waterproof without being noisy, like some other waterproof mattress protectors. ☔

BUY DREAMCLOUD PROTECTOR£ 40

DreamCloud mattress protector unboxing

Pouring a glass of water on DreamCloud Hybrid mattress

The mattress includes four handles

The mattress came with four handles, which made moving the mattress much more effortless.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Pulling Dreamcloud mattress handles.
The DreamCloud mattress has four side handles.

You should rotate your DreamCloud mattress every six months or so to ensure it stays in the best condition. ✨

DreamCloud mattress sizes

The DreamCloud mattress is available in most standard UK sizes.

Dreamcloud mattress sizes

These include:

  • DreamCloud single mattress: 90 x 190 cm (3' x 6'3")
  • DreamCloud double mattress: 135 x 190 cm (4'6" x 6'3")
  • DreamCloud king size mattress: 150 x 200 cm (5’ x 6’6”)
  • DreamCloud super-king-size mattress: 180 x 200 cm (6’ x 6’6”)

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

DreamCloud mattress prices

You might be wondering how much the DreamCloud mattress costs. 🤔

The DreamCloud price isn’t the cheapest, but at the more luxury end of the scale.

However, DreamCloud offers regular discounts with as much as 45% off the original price.

Check out the DreamCloud mattress prices for each size below:

(Note: prices listed below are standard prices excluding any current coupons & discounts)

Single
£ 999
Double
£ 1,249
King
£ 1,349
Super King
£ 1,459

DreamCloud discount codes

You might be put off the DreamCloud mattress due to the high price.

But DreamCloud offers regular coupon codes, discounts, and promotional offers. 🏷️

The DreamCloud mattress has regular discounts.

You can get up to 50% off your new DreamCloud mattress, saving you as much as £750 from the original price!

We keep our discounts page updated for all the latest DreamCloud offers.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Are DreamCloud mattresses worth the money?

If you’re looking for a high-quality mattress that is firmer than your typical bed-in-a-box with lots of support, then the DreamCloud mattress is a worthwhile investment. 💰

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

price performance ratio graphic

Whilst the DreamCloud mattress is expensive, it is a premium product.

The high price is also reflected in the Forever Warranty - and who can put a value on a mattress that lasts forever?

Who are DreamCloud Sleep UK?

DreamCloud Sleep UK originates from a US bed brand that has brought its revolutionary products to the UK. 🇬🇧

We have more DreamCloud reviews on the following:

You can buy some of these products as a bundle set including a frame and mattress for even better savings!

DreamCloud Luxury Hybrid Mattress logo
DreamCloud originates from the USA.

Despite being relatively new to the UK, they’ve had fantastic reviews from customers who are obsessed with DreamCloud products. 👍

Are DreamCloud and Nectar the same company?

DreamCloud Sleep is owned by the same company as Nectar Sleep, which has already established its memory foam brand.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

DreamCloud and Nectar boxes
DreamCloud and Nectar are the same company.

DreamCloud products are more premium quality, but both offer a 365-day trial and a Forever Warranty. 🤯

Check out our favourite DreamCloud products:

DreamCloud delivery

The DreamCloud mattress comes with free UK delivery and can be delivered in as little as three days!

The mattress is delivered in a box, reducing the carbon footprint, as more deliveries can be made from a single van. 🚚

Rolled mattresses in van graphic
Rolled mattresses are better for the environment.

The DreamCloud Luxury Hybrid mattress will be delivered to your room of choice by two men.

You’ll be contacted the day before delivery with a 3-hour time slot, and be called by the delivery team half an hour before they arrive.

Team 58 delivered our mattress on time and were friendly and efficient. 😀

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Two men carrying DreamCloud mattress
DreamCloud offers white glove delivery.

For other items such as mattress protectors, duvets, and pillows, they will arrive with a separate courier such as DPD.

Overall, we were pleased with the entire delivery process. ✔️

So, your DreamCloud bed has been delivered - what's next? 👇

1. Unbox your DreamCloud mattress

Once you receive your mattress, you can begin unpacking it from the box. 📦

Keep the leaflet that has details of your warranty and the cutter to help you unpack the mattress safely.

Unboxing Dreamcloud mattress

Dreamcloud mattress leaflet and cutter

2. Carefully cut through the plastic

Once your mattress is out of its box, it will look a bit like a burrito wrapped up in plastic. 🌯

Use the provided cutter to remove the plastic wrapping carefully.

DreamCloud mattress rolled up

Unpacking DreamCloud mattress

3. Remove the second layer of plastic

As soon as you remove the outer plastic, the mattress will start unravelling and expanding. 🎈

It kind of has a life of its own, so be careful to stay well clear!

You can then remove the second layer of plastic.

DreamCloud mattress expanding

DreamCloud mattress unrolled

4. Wait 5 hours...

You should wait at least 5 hours before dressing or sleeping on the DreamCloud mattress, so we recommend unpacking it in the morning or afternoon.

The mattress will then continue to expand over the next 24-48 hours. ⏲️

DreamCloud mattress left side view

DreamCloud mattress right side view

5. Sleep!

After 5 hours, your DreamCloud mattress will be ready to use. 😅

We recommend using the DreamCloud mattress protector, DreamCloud bedding, and DreamCloud pillows for the full luxury DreamCloud experience.

Person sitting on DreamCloud mattress

dreamcloud duvet with pillows

DreamCloud's 365-day sleep trial

Sure, you can read DreamCloud mattress reviews online, but sometimes it's best to try out the product for yourself.

Luckily, the DreamCloud mattress comes with a whopping 365-night trial period! 🤯

This means you have 365 days to try the mattress in any position and under any conditions you like.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

sleep trial
The DreamCloud mattress comes with a year-long sleep trial.

After all, how can you tell if a mattress is right for you if you can’t try it out fully?

Emma only offers 200 nights, and Silentnight gives you just 60 nights.

But, with DreamCloud, you get an entire year to decide if you love this mattress. 🥰

DreamCloud mattress returns

If you decide you're not happy with your DreamCloud, you just need to follow the returns process.

Firstly, ensure your DreamCloud Hybrid Pocket Spring mattress is within 365 days and is clean and undamaged.

Then, simply contact the DreamCloud customer service team.

They will arrange a collection and refund your money back once they have received the mattress.

The DreamCloud "forever warranty"

The DreamCloud Luxury Hybrid mattress also comes with a lifetime warranty. 😱

This guarantees that the mattress will be free from defects in workmanship and materials for as long as you own and use the mattress.

The coils used in the mattress are the most durable in the industry, and they’re guaranteed not to break during your lifetime. 🛠️

dreamcloud mattress on futuristic bed
The DreamCloud mattress has been designed to last well into the future.

However, we would generally encourage you to replace your mattress every 8-10 years depending on the condition.

Is the warranty really forever?

There are some conditions to this warranty. 🧐

For the first ten years, you will have complete protection and given the mattress has a fault, it will be replaced free of charge.

After 10 years, the mattress will be repaired, recovered or replaced depending on the level of damage.

This will be at the company’s discretion and for them to decide the best way to proceed.

That being said, the warranty is genuinely forever, and if a fault is found within your lifetime, you won’t be required to pay any additional charges. 😍

Check the DreamCloud website for full terms and conditions.

DreamCloud mattress comparisons

So, how does the DreamCloud mattress stack up against competitors and other brands?

We’ve made comparisons with other popular mattress brands below. 👇

DreamCloud vs Simba

Both the DreamCloud and Simba Hybrid are hybrid mattresses made with memory foam and pocket springs.

But, who does it better? 🤔

DreamCloud Simba Hybrid
Composition 1,000 15cm pocket springs, support foam, “dream plush” memory foam 2,500 4cm mini pocket springs, cold foam base, Simba-Pure memory foam
Firmness Medium-firm Medium
Temperature Sleeps slightly warmer than the Simba Hybrid Sleeps slightly cooler than the DreamCloud
Trial/Warranty 365 nights/Forever 200 nights/10 years
Best for: Back and stomach sleepers Side sleepers
Environmental impact
  • 100% carbon neutral
  • Old mattresses are donated to the British Heart Foundation
  • CertiPUR Certified and free from harmful chemicals
  • FSC approved
  • 100% carbon neutral
  • 100% recyclable mattress
  • 60% recyclable packaging
  • CertiPUR Certified and free from harmful chemicals
  • FSC approved
Purchase £540 OFF DREAMCLOUD + FREE BEDDING SET£ 409 25% OFF SIMBA HYBRID

DreamCloud vs Nectar

And how does DreamCloud compare to their other company, Nectar? 🧐

Whilst DreamCloud is made with more premium materials, but the Nectar brand is more popular.

So, which one is better? 👇

DreamCloud Nectar
Composition 1,000 15cm pocket springs, support foam, “dream plush” memory foam 3-layers of CertiPUR certified memory foam with 7 zone support
Firmness Medium-firm Medium-firm
Temperature Sleeps slightly cooler than the Nectar Sleeps slightly warmer than the DreamCloud
Trial/Warranty 365-Nights/Forever 365-Nights/Forever
Best for: Back and stomach sleepers Side and back sleepers
Environmental impact

100% carbon neutral

Old mattresses are donated to the British Heart Foundation

CertiPUR Certified and free from harmful chemicals

FSC approved

100% carbon neutral

Old mattresses are donated to the British Heart Foundation

CertiPUR Certified and free from harmful chemicals

FSC approved

Purchase £540 OFF DREAMCLOUD + FREE BEDDING SET£ 409 20% OFF NECTAR MATTRESS

DreamCloud mattress reviews

As well as testing the DreamCloud pocket sprung mattress for ourselves, we also looked at what others were saying about this mattress.

DreamCloud customer reviews

We looked at reviews on the DreamCloud mattress to get a clearer idea of the user experience.

people in bed reading
DreamCloud Hybrid mattress reviews by customers helped us understand what problems you may expect.

Overall, the reviews were very positive, with customers finding the DreamCloud mattress comfortable and supportive.

Some customers who had previously suffered from back pain state that they now sleep soundly and pain-free.

In terms of customer service, there was a mixed bag of results.

Some customers found customer service very efficient and supportive, while others felt room for improvement.

However, many that didn't get on with the mattress also found that the customer service was great and the returns process easy.

Trustpilot score

DreamCloud has a 4.4 score on Trustpilot, which we thought was pretty good.

This is comparable to more popular sleep brands such as Emma Sleep and Simba.

DreamCloud has an 80% excellent feedback store with just a 6% bad score.

DreamCloud mattress complaints

We also looked at some of the negative reviews to see what potential problems you may have.

Some customer's found that the mattress dipped or had indentations after a few weeks.

mattress dipping
Some customers experienced dipping on their DreamCloud mattress.

We've had no experience with this ourselves after having the mattress for a year, but we understand that this may be the case for some.

However, your lifetime guarantee will include manufacturing faults such as dipping, so you can be assured that you'll not be stuck with a faulty mattress.

Nonetheless, we would advise those of heavier weights to avoid memory foam mattresses altogether and instead opt for a more stable pocket-sprung mattress structure.

Are DreamCloud mattresses good?

After testing the DreamCloud mattress for several weeks, we can confidently recommend it as a fantastic premium choice mattress. ✔️

It’s a great option for back and stomach sleepers looking for a firmer feeling mattress without all the fuss.

The DreamCloud mattress is a bit expensive, so make the most of any good discounts or offers.

It may not be for everyone, but it's definitely one of the best mattresses we've tried.

And remember, you’ve got 365 full nights to test it out before making your final decision! 😅

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Take a look at our final DreamCloud ratings below:

Rating

4.6
  • Material

    MATERIAL

  • Comfort

    COMFORT

  • Off-gassing

    OFF-GASSING

  • Breathability

    BREATHABILITY

  • Motion transfer & support

    MOTION TRANSFER & SUPPORT

  • Value for money

    VALUE FOR MONEY

  • Delivery & returns

    DELIVERY & RETURNS

  • Value for money

    VALUE FOR MONEY

Material
Comfort
Off-gassing
Breathability
Motion transfer & support
Value for money
Delivery & returns
Value for money

Contact DreamCloud Sleep

Customer service: To contact DreamCloud Sleep directly for complaints, support, or queries, please email them at hello@dreamcloudsleep.co.uk, call them on 0808 501 5400 or chat with them online. DreamCloud support is available 7 days a week from 9 am - 5:30 pm.

Registered office: 100 Avebury Boulevard, Milton Keynes, MK9 1FH

Frequently asked questions

  • Where can I buy a DreamCloud mattress?


    Looking for DreamCloud mattress stockists? You can buy the DreamCloud mattress directly through their website

    Unfortunately, DreamCloud mattresses aren’t currently available to test in-store, but you have 365 nights to try the mattress and decide if you like it.

  • Is DreamCloud good for back pain?


    We aren’t medical professionals, so we can’t say for sure if the DreamCloud mattress will cure your back pain. 

    However, DreamCloud has all the necessary ingredients for a more supported sleep

    The pocket springs in the mattress provide individual support across your entire body and encourage spinal alignment

    Topped with supportive foam layers for additional stability and a “dream plush” memory foam layer that will relieve pressure and adapt to the natural shape of your body

  • Does the DreamCloud mattress come in a box?


    The DreamCloud mattress is a bed-in-a-box

    This means it is vacuum-sealed and rolled up into a box for your convenience. 

    The DreamCloud pocket sprung mattress is compressed and then rolled in a machine and packed for delivery.

    Your DreamCloud mattress will arrive rolled up in a box, which can then be unpacked. 

    Wait a couple of hours for expansion, and then enjoy your DreamCloud full mattress. 

  • Does DreamCloud take away your old mattress?


    DreamCloud can remove your old mattress for a £40 non-refundable fee.

  • Is DreamCloud toxic?


    The DreamCloud mattress is free from heavy metals, harmful dyes or chemicals that are dangerous for the environment. 

    This is proven by the minimal off-gassing and lack of smell when you open the mattress from its packaging. 

    Most memory foam mattresses will off-gas a faint chemical smell that can take hours to disappear.

    The DreamCloud mattress is made with CertiPUR certified materials that have been safely tested. 

  • References

Holly

Holly Matthews

Senior Content Writer

Holly has been a content writer at Sleep Hero UK since 2021. With an MA degree in literature and previous experience working at a leading UK bed retailer, she is committed to using her skills to guide others towards making better sleep choices.

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We understand the importance of trust and reliability when it comes to product reviews - but why trust us?

  • Dedicated testing facility: We've tested over 180 products globally and now operate our own testing facility equipped with state-of-the-art equipment to analyse product performance.
  • Approved by sleep experts: We collaborate with international sleep experts who train our team, review our articles, and provide invaluable insights on sleep health.
  • Industry connections: We maintain close relationships with manufacturers and brands, giving us a head start in the latest trends, upcoming products, and the technology that drives them.
  • European market leader: We are proud to be the #1 review site in Europe, part of an expansive network that continues to grow across the globe.

With millions of visitors each year, our global reach isn't just about numbers - it's about making better choices more accessible to everyone.

>180 products tested

>19,836 hours of research

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#1 on the European market

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